Our Latest Thinking
Our experts share their expertise to help business leaders drive success.
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Why is Fostering Excellent Customer Experience So Challenging
If your customers' experiences don't meet your desired outcome, you may want to re-evaluate and re-align your foundational embedded assumptions about peoples' wants and needs.
Janice Giannini
July 11, 2023
Customer Loyalty & Customer Service
Leadership: It May Be Easier Than You Think
Business is indeed about money, growth, and profits. But a good leader also recognizes that business is very personal to every human at every level that interacts with that business.
Janice Giannini
May 31, 2023
Leadership & Management Effectiveness
Leadership Development: The Value of Good Role Models
We have all had role models, those who have taught us valuable tips and lessons that propelled us forward and helped us develop the leadership skills we have today. Being a role model ourselves can be invaluable as well.
Eileen Nonemaker
May 31, 2023
Leadership & Management Effectiveness
When is Leadership Taught Versus Learned
The distinction between when leadership is learned versus when it's taught isn't always clear-cut. These examples highlight that learning and teaching leadership often occur concurrently and continuously.
Doug Brown
May 31, 2023
Leadership & Management Effectiveness
AI and Business Development
ChatGPT has become my research assistant, and I've discovered how it can help my clients.
Grant Tate
April 18, 2023
Sales & Revenue Generation
Snatching Defeat From the Jaws of Victory
There may be a few root causes shared by all humans that drive limited success or failure.
Janice Giannini
April 18, 2023
Sales & Revenue Generation
The 5 Most Common Mistakes B2B Outside Sales Reps Make – And Hacks to Avoid Them
Even if you are among the most experienced professionals, you can make mistakes that affect your performance and the success of the deals you're trying to close.
Doug Brown
April 18, 2023
Sales & Revenue Generation
Comprehensive Guide to Developing Employees Part 2: Elements to Enhance Employees Development
While employee development can be an essential strategic tool for growth, productivity, and employee retention, neglecting particular challenges results in uncertain value.
Doug Brown
March 8, 2023
Building Teams & Employee Engagement
The New Wave of Organizations
Visionary leaders and organization theorists have employed new organizational styles in fast-growing and entrepreneurial companies.
Grant Tate
March 8, 2023
Building Teams & Employee Engagement
What is the Purpose of Management Team Structure?
Often, their employees work longer and harder than if the formal organizational design was adapted to fit the new direction.
Janice Giannini
March 8, 2023
Building Teams & Employee Engagement
Building Teams & Employee Engagement
Customer Loyalty & Customer Service
Individual Coaching & Self-improvement
Leadership & Management Effectiveness
Performance Excellence, Process Improvement & Lean Concepts
Sales & Revenue Generation
Strategic & Tactical Planning
Succession & Human Resource Planning
Technology Leadership
Time Management
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