Community Focused

Customer Loyalty

Beyond Customer Service

During the continuing ramp-up of service-oriented industries, a mastery of customer service can mean the difference between success and failure. This continuing trend focuses on raising customer service to an art form, treating service as a product that needs to be learned inside and out, and marketing service to customers as vigorously as if it were a direct revenue producer.

Unfortunately, in many companies the customer seems be treated like the low rung on the ladder. When customers are not treated according to their expectations, they take their business elsewhere. What's more, they usually communicate their poor service experience to many other people. On the other hand, the rewards for exceeding internal and external customer expectations can be plentiful.

The question therefore becomes not whether to improve your organization's service standard, but how to do so in a way that dramatically influences customer/client/patient attitudes and behaviors.

The Paradigm Associates Customer Service Development Approach

The core of Paradigm Associates Customer Service Development process is outlined below. In order to best meet your needs while you are continuing to "run the business" on a day-to-day basis, this process is designed to be extremely flexible. This means the decisions about the frequency and duration of the implementation sessions are reached jointly.

The components employed to help both the individual executive and the organization accomplish the desired results include:

  • Written materials that ensure that everyone has the opportunity to start out with the same level of knowledge.
  • Audio materials that are effective to help the subject matter become "internalized" through reinforcement and spaced repetition.
  • A Workbook that both challenges and helps distill thought processes.
  • A high degree of interaction among participants, in order to develop both consensus and commitment.
  • A facilitator who will act as an "equal opportunity harasser" in order to maximize the beneficial outcome of the implementation.

Customer Loyalty Development Content Overview

Beyond Customer Service - Creating Custom Loyalty

Creating and Measuring Customer Loyalty

Effectively Managing Stress and Impulses

Goal Accomplishment for Success

Always Creating a Powerful Connection

Your Personal Development - includes evaluating your mental, social, financial and physical self-development, your family life, your ethics and beliefs

  • Dream Inventory
  • Self-Evaluation
  • Goal Planning
  • Goals Accomplished

Information on Executive & Individual Coaching and Assessment Services

As a direct result of a client request back in 1987, we began working with individuals on a one-to-one basis. Coaching is a direct, highly interactive way for individuals at all levels to take advantage of assistance in developing their own abilities to their fullest potential. It puts action behind the belief that people are the most valuable asset of a business.

After many years of searching, we have found three assessments that are congruent with our people development processes. We were looking for something that without question was quantifiable, valid, reproducible, and objective. They are state-of-the-art versions of the Attribute Index, DISC Index and Values Index.

Paradigm Associates offers the combination of personal assessments along with individual coaching. This can help any individual identify and play to their strengths, identify what land-mines they should avoid, and achieve personal and organizational goals more often.