Martell's Tiki Bar

Figuring It Out

Dear Mike,

I just wanted to express my gratitude for being able to experience the learning sessions that were conducted at Martell's Tiki Bar, in Point Pleasant during the months of November through March. I appreciate greatly all your words of wisdom, and your guidance through the vast world of supervision.

For myself, I took from your class a great deal. I am the case in point, and I will describe here how I came to be in management. I was/am the typical "super worker". I worked for Martell's Tiki Bar for three hard, dedicated years as executive chef Tom Peet's right hand. My performance was flawless, and work ethic outstanding. About three years ago, after several management changes, I was approached by the newly appointed general manager John Garrabrant to assume the role of executive chef of the Martell's Water Edge in Bayville. After a brief consideration I accepted the position, and have been there since. The role of "manager" was foreign to me. I struggle with it to this day. When I started our class, I was nervous being that management was still very new to me, and that I would not have much to offer.

Shortly after the first class I was amazed how the management techniques were interchangeable. You were not teaching us how to run our restaurants better. That unfortunately we must figure out on our own. You were teaching us how to run everything better. Personal time, professional time, free time, work time, staff, relationships, and finances, practically everything. And all the while there is no mention of any particular business that benefits from the program. It's the management that benefits, and those that are under them.

Looking back on mistakes of the past I know now I could have definitely avoided several. But with the tools I have learned, here with Mike, there will be less of them in the future. I appreciate all that you have done for me and the rest of my coworkers. Should anyone reading this be curious about the program, they can feel free to contact me. And remember, you only get out of it what you put into it.

John Todd
Executive Chef

Management Skills and Life Skills


I can't tell you enough how much I enjoyed having you lead our management class at Martell's. I wasn't exactly sure what to expect when I first heard about the management class, but I was looking forward to getting something positive from it.

While many of the topics we discussed in class were directly related to improving our business and production, some could be directly related to improving our lives. Some of the topics showed us how to look or see things differently while others showed us how to set and achieve our goals. In some ways this was more than just a management skills class, it was a life skills class.

Before I finish I'd just like to say thank you. Thank you for being both a friendly face and an engaging conversation while waiting for class to begin. Thank you for sharing your many personal experiences from your life and around the world as examples for our class discussions. Thank you for really listening to our problems and situations, and offering us solutions.

Sean Swayze

Contagious Enthusiasm

Dear Mike,

When we began, I was not sure what I could learn or get out of these classes but to my surprise, it was much more than I thought it would be.

Since taking this seminar, I find I have much more self-confidence in being the supervisor of my department. I am not afraid of being in charge and acting like a supervisor for fear that my employees will not like me. One of my employees even commented that I should have taken this seminar years ago.

I find that my enthusiasm is contagious and that my employees are now making their own suggestions. Whether it is a way to save money, make money, or even how to do things more productively.

It almost sounds silly, but I feel I have an inner peace in both my personal and professional life. I now find that I am not letting things I cannot control get the best of me. I am hopeful that my new found confidence will continue to grow and that I will be considered an asset to Scott and Martell's.

I appreciate the opportunity to become a better coworker, supervisor and person and I thank you for the insight you have given me.

Donna J. Brooks
Office Manager

Look at the Whole Picture

Dear Mike:

It was very refreshing to have a new set of eyes peek into our company and see how bad things really were. You were able to open my eyes to this and I look forward to see where we are as a company in the future. I believe you gave us the tools and knowledge to get over our obstacles and work on our issues. You gave me the courage to open my mouth and bring up the problems that have bothered us for years. When I looked at myself I thought I was a great communicator and listener which I found out I am not. I have a lot of work to do but with the tools you taught me I will be able to overcome almost anything. You also gave me a chance to look at the whole picture of life a little better and realize that to become a better manager you have to become a better person. I thank you for this opportunity to let me take a good look at myself not only here at work but also at home with my family.

Edward F. Brannagan
Assistant General Manager
Martell's Tiki Bar

Succeed as Individuals and as a Team

When I first heard about this class, I will be honest, I was like "This is going to be great", but after my first day in the class, my whole attitude changed. I realized that it would benefit me both professionally and personally. Not only with the information that was provided, but also with the knowledge and expertise of Mike, I was able to display a whole new outlook for the start of the new 2010 season. I am very much looking forward to being in the mix of it all again.

I couldn't have imagined that I would leave class everyday with a better understanding of relationships within our management team. But somehow I did. Collectively we all came together and embraced all of the information and have successfully implemented the information in out daily lives. Slowly we are getting together as individuals and groups, putting our ideas together and implementing them within the building as well. We have a long road ahead of us, but I feel with the commitment of all involved we will succeed as individuals and as a team.

Staying organized, following through with goals, positive attitudes and an eagerness to always learn are the main things I got out of this class. All of the information that we read has to be on the fore front in order for our business to continually grow. It is the responsibility of myself and the other managers to take the information and utilize it in our work. Only then will our subordinates be as successful as we are.

I can only speak for myself, but I can't thank Scott enough for putting this class together for us. And Mike for his neverending knowledge of anything and everything. He challenged me in ways that I haven't been in years, and he also opened my eyes to a whole new attitude and focus. I will continue to utilize all aspects of this class and look forward to speaking with Mike at the end of the season to let him know of our success.

Ami Drewes
Martell's Tiki Bar
Tiki Manager