Testimonials

Click to view all of Doug's LinkedIn testimonials

"In 2003, I made a signficant investment in my firm's capabilities and needed an exponential increase in revenues to cover the expense. To help me meet these goals, I hired Doug Brown as my Sales Coach. With his assistance, I turned several prospects into new clients. In just a few months, I got a 20 times return on my investment. And the work we did laid a strong foundation for continued success in sales. Not only does Doug get results...he's also a lot of fun to work with. You can't beat that!!" Allison Darling

"Doug Brown is the coach of coaches in the Resource Associates Corporation network. As my first coach, he got me started in the right direction, and helped turn around my business when things were tough. Doug is a personal hero of mine." Jerry Hogan

"Several times I've sought Doug's advice in situations where he's had much more experience than I've had. Despite his busy schedule, he's always taken time to listen to my needs, ask insightful questions, and make logical suggestions that I hadn't even considered. Taking advantage of his expert opinion has helped me gain new business and has helped me be more effective with my current clients. He's truly a trusted advisor!" Marcia Cook

"Doug's sharing of his expertise and experience is not limited to just his clients and company associates. As a colleague I have personally benefitted several times from his generosity when I asked for his help and perspective on business and professional issues. He has the amazing ability to listen to your heart as well as your words to get at the root of a situation. Then he guides you to a fresh, and more importantly, useful and actionable perspective that empowers you. If results are what you want, then Doug Brown is the coach to help you get them." Mary Anne Shew, President, Business Vitality LLC

Click to view all of Doug's LinkedIn testimonials

Douglas S. Brown, CAIA, CBC, CDIA, CVIA

Doug is the Chairman and CEO of Paradigm Associates LLC, a company he founded in 1985, and is now represented by professionals in multiple states across the US.

Doug's personal clients are executives, managers and business development professionals throughout North and South America, Europe and South Africa. His experience spans over fifty different industries and crosses the for-profit, non-profit and governmental sectors. In addition to his work on strategic planning and leadership development issues, he is known by his peers across the U.S. as "The Sales Doctor" for his ability to diagnosis missing elements of the sales process. Doug is an experienced speaker at national and international conferences, was a columnist for American Executive magazine (for C-Suite executives running organizations of $50+ million in revenue) and has been interviewed on television and radio numerous times.

A believer in continuous improvement, Doug has received Certifications as a Business Coach, Total Quality Institute (TQI) Facilitator, and Analyst for the Attribute, DISC, and Values Indexes. He has also been Certified by the Institute for Sustainability in order to help organizations remain viable and competitive in an environment where the triple bottom line (economic, social and environmental success) is becoming increasingly important.

At Procter & Gamble and other manufacturing companies, Doug managed both line and staff. While at the University of Delaware, he was elected to campus-wide, regional, and national offices, was an Intern in the U.S. Senate, and received an Undergraduate Research Grant to study Leadership Styles vs. Group Behavior. He graduated with a B.A. in Political Science and a minor in Business & Economics and Philosophy.

For Doug's experience in your industry or sector, click below:

Financial & Professional Services

Doug has developed people at almost every level and function and conducted projects for both regional and large multi-national firms.

Architecture:
Clients have been both privately-held organizations as well as a local chapter of the American Institute of Architects (AIA). Most of the projects involved tackling strategic planning and revenue generation concerns.

Banking:
Doug has worked with international and super-regional commercial institutions such as the former NatWest (now Royal Bank of Scotland) and First Fidelity (now Wells Fargo) as well as community banks as clients. Presidents and CEOs, Executive VPs, Senior VPs, heads of Regional Branch Operations, branch managers, commercial lenders, business development officers and platform people have been developed over the years. Doug has addressed members of the NJ Savings League (now NJ League of Community Bankers) on management issues impacting the performance of staff.

Communications & Media - Advertising / Graphic Design / Radio / Print Media / Public Affairs / Public Relations
Primarily working with small to mid-size agencies, most of the projects involved tackling strategic planning, organizational effectiveness and revenue generation concerns.

CPA/Public Accounting:
Clients have been Managing Partners, Regional Managing Partners, Office Managing Partners, Partners, Managing Directors, Business Development Officers and Directors of Marketing across the US and in South Africa.

Doug has also addressed the AICPA's International Controllers Conference multiple times and was invited to conduct a session at the AICPA's first annual CFO conference. At the state level, Doug was selected to address NJSCPA members at several meetings for professional development including the joint conference with Bankers.

Executive Search Firms & Placement Agencies:
Clients have been primarily small to mid-size agencies. Their clientele has varied widely from catering to high income Wall Street executives and fund managers earning in excess of $2 million/year to low-end temporary placement. These various projects have involved strategic planning, management development, improving revenue generation and improving responsiveness.

Insurance:
Doug has worked with carriers as well as with wholesalers and agencies. In addition, Doug's articles on a variety of business issues have been published in PIA magazine serving NY, NJ CT and MA.

Carriers such as NJ Skylands/One Beacon/Adirondack/White Mountain have utilized Doug's ability to strategize on increasing sales performance through the independent agency channel. Wholesalers, in general, have been interested in improving policy retention rates.

Independent agency owners have hired Doug to work with themselves, their producers and their CSRs to increase productivity. In fact, 5 different NJPIA Association Presidents have chosen Doug to work with their own organization. These various projects have involved strategic planning, management development, improving revenue generation and improving responsiveness.

Manufacturing & Distribution

As someone who got started in manufacturing, Doug understands the competing pressures that exist on a day-to-day basis. Doug has been responsible for overseeing high manual, batch operations in a multicultural environment to computer integrated, high-speed, high volume production in a food grade facility. His positions required that elements of production planning, purchasing, production, packing, safety, training, quality, and logistics be successfully addressed. While at P&G, he also headed up the Plant Manager's Safety Committee where a record number of hours without a lost time accident was achieved.

He has worked with clients in a small job-shop environment, such as plastic extruders, blow molders, and tool & die shops, to large firms such as Nabisco, and Case New Holland (CNH). Clients have documented millions of dollars in savings and production improvement ideas as a result of working with Doug.

Not For Profit

Doug has worked with NFP organizations' Boards, Presidents, Executive Directors and leadership teams on both a local and international basis. Client size and structure has varied from very small groups to organizations with more than 25,000 members in multiple states, districts and countries. The content of the sessions conducted have involved everything from determining a new strategic direction for the organization to leadership development and successfully managing volunteers. Doug has worked with Social Service oriented organizations, such as the YMCA and United Way in addition to business, trade and professional associations.

Government

US Army - Packaging Division
Strategic Planning: Led and facilitated a process allowing the packaging division leadership and key contributors to better understand their customers and their needs while meeting all budget and training needs. The deliverable was a strategy and action plan that produced the specific enhancement projects for the soldiers in the field.

US Army – ARDEC (Armaments Research and Development Engineering Center)
Strategic Planning: Led and facilitated a project for the Commanding General and approximately 40 SES and career officers at an installation supporting over 6000 products. The outcome was a new alignment that allowed the organization to better use scarce resources to meet their new vision of “providing overwhelming firepower for decisive victory.”  Developing a thorough understanding of participants' roles to meet the needs of the customer base was critical to the success of this process.

US Army – Project Management- Mortars
Strategic Planning: Led and facilitated a process allowing the leadership team to better understand their customers and their needs while meeting all budget and training needs. The deliverable was an executable strategy.

US Army – SADARM – Project Management Office
Strategic Planning: Led and facilitated forward thinking and planning session for SADARM’s senior staff and technical experts that allow the project management office to develop and operationalize a model that could be rolled out in 2028.

US Army – Research Labs – WMRD – Weapons and Materials Research Directorate
Strategic Planning and Marketing Support: As a result of the work at ARDEC we were asked to lead and facilitate a planning process that would also provide a higher level of focused service for both their funding sources and customers. We also acted as a resource to enhance marketing efforts to internal and external customers to help them ensure the future funding levels needed for survival.

State of Florida – Department of Highway Safety and Motor Vehicles
Leadership Development: Using practical tools and techniques, facilitated senior executives through an executive leadership process that focused on enhancing results through the agency.

State of Florida – Department of Highway Patrol
Leadership Development: Facilitated 268 senior ranking officers through a series of processes that allowed them to work as team on achieving specific organizational goals and objectives while enhancing their understanding of and their ability to lead others.

State of Florida – Florida House of Representatives
Leadership Development: Led and facilitated leadership development for freshmen elected Representatives through a process that allowed the freshman to learn the various aspects of the legislature, develop working relationships with colleagues on both sides of the aisle and enhance leadership abilities of the freshman members. The project met all timing and budget expectations.

City of Plainfield, NJ
Strategic Planning: Led and co-facilitated the development of a strategic plan for the city that involved the Mayor's office, City Council, Administrative heads and approximately 500 members of the community. This project became the cover story of the May, 1999 issue of NJ League of Municipalities magazine.

Township of Cranford, NJ – Board of Education
Strategic Planning: Co-facilitated a strategic planning process for this 4000 student K-12 district that involved the superintendent and all the senior leadership team. The result was a significant re-focusing of efforts to supplement the programs for the 'silent majority' of students who show up, do what they are asked, and perform adequately. They ultimately earned designation as a STAR district.

Township of Cranford, NJ – Pool and Fitness Center (a public utility)
Customer Service: Led and facilitated a customized customer service program that led to higher patron satisfaction and decreased complaints. Met all timing and budget expectations.

Doug as Columnist, Speaker and Designer of Training & Development Programs

In addition to being a columnist for American Executive magazine as mentioned previously, Doug has lead or facilitated well over 5000 sessions, conducted hundreds of meetings from small groups to 450 people per session and has written or edited more than a dozen training programs that have been used throughout the US and Canada. As a result of the audience response to his style and message, he has been invited back to address both local and international audiences for organizations such as the American Institute of Certified Public Accountants (AICPA) and for the Professional Insurance Agents (PIA).

Doug has had numerous appearances on television and radio discussing issues such as Strategic and Business Planning, the nuances of Executive Leadership, and ways to improve the performance of salespeople. He was tapped by Investor's Business Daily for advice on, "How to deliver bad news" and Doug has been a regular contributor to Professional Insurance Agents magazine that serves both insurance carriers and independent agencies throughout the northeastern US. His comments and organization were featured in Human Resource Executive magazine, and his article, "Managing Your Business Like Your Life Depends On it", was published in ASBA TODAY (American Small Business Association) and MENTOR magazines. His articles also appear in various privately distributed newsletters across the country.

He has been instructing other organizations in the proper use of facilitation techniques since 1987. He is one of a handful of people that certifies people in the use of facilitation skills, and has conducted train-the trainer sessions on two continents.

Doug primarily operates in the NY/NJ Metro Area which he defines as the Borough of Manhattan in New York City as well as the northern New Jersey counties of Bergen, Passaic, Hudson, Essex, Morris, Somerset, Union, and Middlesex.

When not working, Doug is an active member of the Barbershop Harmony Society (BHS). He was elected to serve on the BHS Board of Directors. He is also the Immediate Past President of the Hell's Kitchen, NY Chapter, also known as the Voices of Gotham.

Doug remains active in the community of Cranford where he resides with his wife, Jill, and two sons. In his local parish he serves as both a Cantor and Lector. He has coached youth soccer, and served as Chairman of the Cranford, NJ Citizens Budget & Planning Advisory Committee. He is a past president and board member of a non-profit, charitable, educational organization. He has served as the Co-Chairman of the Gateway Chamber of Commerce Small Business Council as well as a member of the Education Committee. He is an active member of the Meadowlands Regional Chamber of Commerce and facilitated its strategic planning initiative.

Please do not hesitate to contact me

Here is a partial listing of the cities and towns we serve. If you don't see your location, please call us at 908.276.4547:
New Jersey (North) Essex County: Bloomfield (07003), Caldwell (07006, 07007), Cedar Grove (07009), East Orange (07018), Glen Ridge (07028), Livingston (07039), Maplewood (07040), Millburn (07041), Montclair (07042, 07043), Verona (07044), Orange (07050), West Orange (07052), Roseland (07068), Short Hills (07078), South Orange (07079), Newark (07101, 07102, 07103, 07104, 07105, 07107, 07112, 07114), Belleville (07109), Nutley (07110), Irvington (07111)
Union County: Cranford (07016), Linden (07036), Rahway (07065), Clark (07066), Union (07083), Vauxhall (07088), Elizabeth (07201, 07202, 07207, 07208), Elizabethport (07206), Roselle (07203), Roselle Park (07204), Hillside (07205)
New York City Manhattan (New York County): New York (10001, 10002, 10003, 10004, 10005, 10006, 10007, 10008, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10043, 10044, 10045, 10055, 10060, 10065, 10069, 10075, 10080, 10081, 10087, 10090, 10095, 10101, 10102, 10103, 10104, 10105, 10106, 10107, 10108, 10109, 10110, 10111, 10112, 10113, 10114, 10115, 10116, 10117, 10118, 10119, 10120, 10121, 10122, 10123, 10124, 10125, 10126, 10128, 10129, 10130, 10131, 10132, 10133, 10138, 10150, 10151, 10152, 10153, 10154, 10155, 10156, 10157, 10158, 10159, 10160, 10161, 10162, 10163, 10164, 10165, 10166, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10175, 10176, 10177, 10178, 10179, 10185, 10199, 10203, 10211, 10212, 10213, 10242, 10249, 10256, 10257, 10258, 10259, 10260, 10261, 10265, 10268, 10269, 10270, 10271, 10272, 10273, 10274, 10275, 10276, 10277, 10278, 10279, 10280, 10281, 10282, 10285, 10286, 10292)
Staten Island (Richmond County): Staten Island (10301, 10304, 10305, 10306, 10307, 10308, 10309, 10312, 10314)